Customer Support

How do I create an Abler account? 3

• New Customer
• Lost 'New Account Verification' Email
• Existing Account Holder

How do I find account login details? 2

• Forgotten Username
• Forgotten Password

How do I update my Abler account details? 3

• Change Or Update Abler Account Details
• Add New Address Details
• Set Default Billing & Shipping Address

What information is stored in my Abler account? 1

• Abler Account Information

How does Abler's payment process work? 4

• Payment Processing Times
• Abler's Payment Options
• Duties & Taxes (UK)
• Convert USD to Alternate Currency

Why is my payment being declined? 2

• Payment Error: Address Mismatch
• Payment Error: ACH Payments Not Offered By Bank

How do eChecks work? 8

• Explanation of Electronic Checks (eCheck)
• eCheck Declined
• Urgent eCheck Orders
• eCheck Safety
• eCheck Account Number

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How do bank transfers work? 8

• Explanation of Bank Transfers
• Bank Transfer Fees
• Bank Transfer Declined
• Urgent Bank Transfer Orders
• Bank Transfer Safety

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What is Abler's Reward Program? 6

• Abler Points Balance
• About the Abler Reward Program
• Earn Abler Points: Product Reviews
• Earn Abler Points: Purchase Products
• Earn Abler Points: Submit Video Review

See all 6 articles

What is Abler's Refer-A-Friend Program? 1

• About The Abler Refer-A-Friend Program

How Does Abler Communicate Promotions? 2

• Email Promotions
• Facebook Promotions

How do I track my order? 8

• Track Abler Order
• PreShipment US Post
• Shipping Notification
• Order Not Shipped
• Partial Shipping of Order

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What is Abler's shipping network? 3

• Abler's Courier Network
• Abler's Shipping Depots
• Shipping Destinations

How long will delivery take? 5

• Order Delivery Time Frames
• Notice to Collect
• Deadline For Collecting Order
• Delivery Impacts: COVID-19
• 'No Signature on Arrival' Delivery

Can I request changes to delivery? 3

• Request Urgent Delivery
• Request Shipping Upgrade
• Update Shipping Address After Ordering

How do I arrange a refund, return or exchange? 5

• Reasons For Exchange or Refund
• Damaged Order
• Organise a Return, Refund or Exchange
• Refund Processing Time
• Time Limit For Requesting Refund and Return or Exchange

Horse Ulcers 8

• AbPrazole™ Single Sachets
• AbPrazole™ Syringe (formerly AbGard)
• AbSucralfate™ Fact Sheet
• AbPrazole™ Bulk Pack
• AbPrazole Plus™ Single Sachet

See all 8 articles

Horse Wormers 3

• AbFen™ Single Sachet
• AbIver™ Single Sachet
• AbIver Plus™ Single Sachet

Horse Inflammation 1

• AbButazone™ Single Sachet

Horse Supplements 1

• AbActive™ Single Sachet

What symptoms indicate ulcers? 4

• Overview of Gastric and Hindgut Ulcers
• General Ulcer Symptoms
• Symptoms of Gastric Ulcers
• Symptoms of Hindgut Ulcers

Understanding Equine Ulcers 11

• How to treat different types of equine ulcers
• Hindgut Ulcers in Horses: Symptoms, Causes and Treatment
• Trialling omeprazole as a scoping alternative
• Managing a horse after omeprazole treatment
• Omeprazole or sucralfate whats best for horse ulcers?

See all 11 articles

How are ulcers diagnosed? 3

• Identifying Gastric Ulcers
• Identifying Hindgut Ulcers
• Using pH To Diagnose Hindgut Ulcers

What are the different ulcer treatment options? 4

• Forms of Omeprazole
• Understanding AbPrazole and AbSucralfate
• Comparing AbPrazole Forms
• Comparing AbPrazole and AbPrazole Plus

What is Omeprazole? 11

• Understanding Omeprazole
• Understanding Enteric Coating
• Measurements of AbPrazole Tablets
• Treatment Timing
• Dosage Frequency

See all 11 articles

What is Sucralfate? 9

• Understanding Sucralfate
• Treatment Timing
• Dosage Frequency
• Duration of Treatment
• Duration of Effectiveness

See all 9 articles

How is dosage calculated? 4

• Calculating Ulcer Treatment Dosage
• Ulcer Healing Time
• Sachets vs. Scoops
• Substitute for Bulk Scoop

What is the best way to feed ulcer medication? 5

• Diet for Ulcer Prevention
• Feeding Tips: AbPrazole & AbPrazole Plus Granules
• Feeding Tips: AbPrazole Tablets
• Feeding Tips: AbPrazole Paste
• Feeding Tips: AbSucralfate Granules

Can recurring ulcers be prevented? 1

• Treat and Prevent Recurring Ulcers

What symptoms indicate worms? 2

• Types of Worms and Parasites
• Symptoms of Worms and Parasites

How are worms diagnosed? 1

• Faecal Egg Count (FEC)

What are the different worm treatment options? 3

• Benefits of Horse Worming Program
• Active Ingredients
• Pasture Management

How is dosage calculated? 1

• Calculating Wormer Dosage

What are the side effects of worming? 2

• Worm and Parasite Resistance
• Side Effects

Should I treat my horse with probiotics? 2

• Benefits of Probiotics
• Administering Probiotics

General Information 2

• Product Shelf Life
• W/W (Weight/Weight)

Active Ingredients: Gastric Ulcer Treatments 3

• AbPrazole (Omeprazole)
• AbPrazole Plus (Omeprazole and Probiotic Bacillus Coagulans)
• AbSucralfate (Sucralfate)

Active Ingredients: Worming Treatments 3

• AbFen (Fenbendazole)
• AbIver (Ivermectin)
• AbIver Plus (Ivermectin and Praziquantel)

Active Ingredient: Anti-Inflammation Product 1

• AbButazone (Phenylbutazone)

Active Ingredient: Probiotic Product 1

• AbActive (Probiotic Bacillus Coagulans)

Active Ingredient: Hindgut Treatment 1

• AbSucralfate (Sucralfate)

How do I contact customer support? 2

• Contact Customer Support
• Customer Support Availability

Who is Abler? 6

• About Abler
• Abler Privacy Policy
• Abler's Locations
• Always Seek Veterinarian Advice
• United States Pharmacopeia (USP)

See all 6 articles

What personal information does Abler collect? 5

• Types of Personal Data
• Use of Personal Information
• Security of Personal Data
• Sharing of Personal Data
• Access to Personal Data

Does Abler meet FEI regulations? 1

• FEI Regulations and Compliance

How Do I Order Online? 5

• Guest Checkout
• Steps to Order Online
• Order Processing Issue
• Alter Existing Orders
• Telephone Orders

Can I Access Previous Orders? 2

• View Previous Orders
• View and Print Invoices

What symptoms indicate inflammation? 1

• Symptoms of Inflammation

How is inflammation treated? 6

• Understanding Anti-inflammatories
• Phenylbutazone
• Anti-inflammation Diet
• Administering Anti-inflammatories
• Long Term Treatment

See all 6 articles

How is dosage calculated? 1

• Calculating Dosage

What are the side effects of anti-inflammatories? 1

• Anti-inflammatory Side Effects